Shipping policy

Shipping and delivery

Thank you for choosing La Tortuga Marisa. Below you will find information about delivery charges, destinations and the delivery of your order.

Where we deliver

We deliver within the United Arab Emirates and to Saudi Arabia, Qatar, Kuwait, Bahrain and Oman. If your destination is not listed, please contact us before placing an order so we can confirm whether delivery is available.

Delivery charges

  • United Arab Emirates: AED 20 for orders below AED 250. Delivery is free for eligible orders of AED 250 or more after discounts.
  • Saudi Arabia, Qatar, Kuwait, Bahrain and Oman: Delivery charges are calculated and displayed at checkout before you pay.

Free UAE delivery is based on your eligible order value after any discount has been applied, excluding delivery charges. If a discount brings your order below AED 250, the AED 20 UAE delivery charge applies.

Order preparation and dispatch

We take one day to prepare your order. Orders are dispatched Monday to Friday.

Estimated delivery times

  • United Arab Emirates: Delivery normally takes 1–2 days after dispatch. Including preparation, orders will usually arrive within 2–3 days of order confirmation when the dispatch schedule allows.
  • Saudi Arabia, Qatar, Kuwait, Bahrain and Oman: Delivery normally takes 3–5 days after dispatch.

Please allow additional time if your order is awaiting the next Monday-to-Friday dispatch day. These are estimated delivery times, not guaranteed arrival dates.

If your order has not arrived within the stated estimate, please contact us with your order number so we can look into it.

If you need an order for a particular occasion, please email us before placing it so we can advise whether your requested date is achievable.

Deliveries outside the UAE

For orders delivered outside the United Arab Emirates, any applicable import duties, destination taxes and customs-clearance charges are payable separately by the recipient. These charges are not covered by the delivery fee displayed at checkout.

If you have questions about these charges, please contact us before placing your order so we can help clarify the shipping arrangement for your destination.

Delivery details and changes

Please check that your delivery address, contact number and email address are correct before completing your order. If you notice an error or need to request a change, contact us as soon as possible; we will confirm whether a change is still possible.

Problems with a delivery

If your order arrives damaged, appears incomplete or has not arrived within the stated delivery estimate, please email info@latortugamarisa.com with your order number and details of the issue. For damaged items, please include photographs of the item and its packaging so we can help.

Contact us

For questions about delivery or an existing order, email info@latortugamarisa.com. Please include your order number if your enquiry relates to an order already placed.